Unit 28 foxmoor Business Park,

Wellington, Somerset,
TA21 9RF

1. What makes JJK Guttering & Cleaning Ltd different from other window cleaners?

JJK put their customers first. We believe that to succeed in a service industry you have to exceed your customer’s expectations. We endeavour to satisfy our customer’s wishes and we have procedures in place to rectify any problems which arise. We have enough staff to act promptly and put problems right quickly. All our staff are trained in Health & Safety procedures.

All our company vehicles are sign written with the JJK Guttering & Cleaning Ltd livery and all our staff wear the company name on their uniform, so you know who is working on your property.

Safety always comes first at JJK, Commercial customers get a site specific Risk Assessment and Method Statement plus copies of our insurance before the job is started. Residential customers benefit from our trained staff’s ability to give a dynamic risk assessment before they start every new job

We don’t just clean windows. We have the resources and the right skills to clean your house or building from the top to the bottom. Safely!

2. What method do you use to clean my windows?

We use pure water to clean your windows.This involves the use of carbon fibre telescopic poles, a soft brush and 100% pure water which we have filtered through a five stage filtration process. The pure water is then left on the windows to dry naturally without leaving any streaks or watermarks.

3. How often do you call?

Our regular window cleaning round is 4-6 weekly but we also offer a 8-12 weekly round.

4. I have a locked rear gate how will you gain access?

We offer a telephone service to our customers. We will give you call the day before to remind you to leave your gate unlocked..

5. What happens if I’m not in to pay?

When we have cleaned your windows we will leave a payment slip which shows you how to pay. you can send a BACS payment. We accept cheques. We also accept cash on the day if you are in. We don’t do collections.

6. Do you clean the window sills and frames?

Yes on every visit we clean glass, frames, sills & doors.

7. Can you clean the windows above my conservatory?

Yes, we can clean all hard to reach windows safely from the ground. We also carry ladders to access flat roofs if needed.

8. Do you clean windows in the rain?

Yes we clean windows in the rain. Rain water is relatively pure so doesn’t effect the quality of the clean.

9. Do you clean windows the old fashioned way?

Yes we can clean your windows the traditional way, just ask.

10. Do you have liability insurance?

Yes we have full public liability insurance which covers us up to £5,000,000

11. What should I expect after your first visit?

Your windows, frames and sills should be perfectly clean and free of any watermarks. If your last window cleaner used soapy water and a cloth to clean your windows or your windows haven't been cleaned for a long time you might notice a few spots or watermarks when the water has dried. This is totally normal for a first clean. The pure water draws out left over soap residue and dirt from the frames. After the second clean your windows will be totally spot free.

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